It clicked a little later than expected
My experience with support and communication was a mixed bag compared to what I’d dealt with before. Initially, I found the explanations during onboarding a bit rushed and not as detailed as what I was used to, which made the early stages somewhat confusing. However, after spending time with the training and getting familiar with the calling tools and dialer, things started making more sense. The telephonic support was helpful, but I sometimes felt the steps could have been reordered for better flow. The database feature worked well and fit into my workflow, but it took time to get to that point. I appreciated the automatic updates keeping the software current, but I needed patience as I adjusted. So the moment it truly clicked for me was after I’d put in a few days of active use and started feeling comfortable navigating the system. So overall, a mixed start but it came together eventually.