It became clear to me that your sales steps don’t flow logically
You have to understand that from the moment I tried to sign up, the process felt confusing and out of order. First, I was introduced to training options before I even had access to basic software functions, which felt strange because how could I explore features properly without logging in first? Then came the invoice information and payment instructions mixed right in with dialer setup that wasn’t straightforward at all. The onboarding felt like jumping around without any clear sequence, leaving me frustrated and unable to grasp how to organize my workflow. I was expecting a smooth path, starting with sign-up, then software access, followed by training and billing aspects clearly laid out, but yours were tangled. Even telephonic help couldn't clarify this fully as the explanations seemed patchy and disconnected. Moreover, the database integration setup was presented way too early in the process, causing further distraction. This is the moment it really clicked that your sales and pre-purchase sequence could benefit from restructuring to make sense — right now it felt like a jumble rather than a helpful roadmap. It was disappointing because I wanted a logical and supportive experience but found none.