It almost clicked, but then I had to do a lot on my own
The training and onboarding process was generally helpful, but I found that I had to figure out quite a bit by myself to really get the hang of things. At first, going through the modules gave me a decent overview, but some key steps weren’t as clear as I expected. I was thinking that there would be more guided hand-holding throughout, but much of the setup felt like trial and error. Eventually, some parts clicked for me, especially when dealing with the dialer tools and database features, but it wasn’t an immediate realization. I’m still a bit unsure about a few functionalities, and it took several calls with support to clarify them. Overall, I feel positive about the training, but next time I might need to allocate more time to get fully comfortable rather than expecting the process to be completely straightforward.