Issues resolved eventually, though not as smooth as expected
I expected that if something went wrong with the software or the dialer, the support team would quickly resolve it without much hassle. In practice, while the telephonic support was generally available and somewhat helpful, the process was slower than I imagined based on the initial promises. For example, when I experienced syncing problems with the database feature, the response was not immediate and took a couple of calls before reaching a clear solution. This was different from similar services I’ve interacted with before, where issues tended to be fixed within a single contact. That said, the team did follow up and ensured the problem was ultimately sorted out, which I appreciate. The automatic updates did not cause additional problems, and another positive was that invoicing and payment remained consistent throughout these difficulties. Compared to my expectations, the outcome was positive, but the path to resolution could have been more efficient. Still, given the complexity of the software, I can understand some delays and feel that support was adequate in the end.