Issue with dialer resolved but left some doubts
One day the dialer stopped connecting to calls properly, which put a halt to my workflow for a while. I called support, and they managed to solve the problem after a few back-and-forths, so the outcome was positive. However, the experience overall felt a bit frustrating because I wasn’t receiving clear updates during the wait. While the database feature worked fine throughout, and the automatic updates hadn’t caused any issues prior, this particular glitch highlighted some gaps in the telephonic support responsiveness. Also, the sign-up and invoicing processes remained straightforward and unaffected, which was a relief amid the dialer troubles. In the end, the issue was fixed, but the lack of timely communication and the downtime itself made me cautious about relying solely on their support channels. I hope this was a one-time incident and that future updates will minimize such disruptions to the workflow.