Issue was resolved, but the wait was long
You need to improve how you handle support requests because my experience was frustrating. I had to repeat my problem multiple times to different agents, which felt like a waste of my time. The waiting on calls was almost unbearable, and only after a long hold did I get someone who could help. I grant that the person eventually resolved the issue I faced with the dialer, so that part was fine, but the overall communication was poor. Your system of managing calls and queries needs streamlining to avoid unnecessary repetition and delays. It felt like there was no unified way to track the issue across the team, so I had to explain everything again and again. If this were smoother, the experience would be much better. Right now, it seems you focus on quick fixes once the issue is in front of you but don’t prioritize the user experience throughout the process. I honestly hope you take this feedback seriously because the outcome is okay but the means to get there definitely needs work.