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issue solve ho gaya, par thoda confused support tha

3 out of 53 of 5Unverified experienceSupport and communication

issue solve ho gaya, par thoda confused support tha

Maine support team ko call kiya jab main onboarding process mein stuck tha. Pehle toh lag raha tha ki steps thode mixed up hain. They first tried to address the dialer questions, par mujhe pehle training materials ki thodi clarity chahiye thi, jo thoda out of order laga. Staff ne jo recommendations diye, woh useful the, par communication mein thoda gap tha; kabhi kabhi mujhe lag raha tha ki main baar baar same cheezein explain kar raha hoon. Lekin eventually, unhone mera issue samajh ke guide kiya properly. It felt like thoda back and forth hua but end mein kaam ban gaya. Agar onboarding steps pehle se better sequence mein arrange hote, toh smooth hota. Par main se khud bhi kuch steps miss kar raha tha, toh pura blame support ko nahi de sakta. Overall, it was a mix of positive and challenging moments, par last tak mujhe required info mil gayi to move forward with training modules, toh the outcome achha raha.

Dhanush Mihir KrishnanTripura, IndiaExperience: Published:
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Unverified experience

The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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