Issue resolved eventually but pre-purchase confusion remained
During the sales and pre-purchase process, there was a period when things did not go as expected. Initial communication about features was somewhat unclear, which led to misunderstandings about the software capabilities. When these issues surfaced, they were addressed through the customer support channels provided, and ultimately the problems were resolved. However, the resolution took more time than initially suggested. Training materials were available, but some parts lacked details which would have helped during decision-making. Payment and signing up happened without major issues, and the invoicing was handled systematically. The support team was mostly responsive but somewhat inconsistent in providing information related to the particular features I needed clarification on. Despite the hiccups, I was able to complete the onboarding and use the calling tools successfully. In the end, while the outcome was satisfactory, the process could benefit from clearer explanations earlier on to make pre-purchase decisions easier for potential customers.