Issue resolution took longer than expected
When I encountered a problem using the WFHI dialer, I found that support took some time to respond. It wasn't instant; there was a delay between my first report and a full follow-up that gave me a working solution. The issue involved the database feature not syncing correctly after an automatic update. Though I was a bit frustrated waiting, the telephonic support finally clarified the steps to fix the glitch over the phone. The rest of the experience was fine, with smooth day-to-day software usability and no further hiccups after the fix. The onboarding materials were helpful overall, but not enough to prevent the sync problem from occurring in the first place. Despite the wait, I was satisfied with how support handled the case once they got on it. The invoicing and payment processes have been straightforward, which is one less worry while dealing with technical difficulties. Training content gave a good general overview, but some specifics on troubleshooting would have been appreciated. The software otherwise runs well for managing remote communications, including calling and database management. Though the delay in help was inconvenient, I acknowledge that sometimes resolving software issues takes time. So, I am still rating it positively but with the reservation that support speed can improve.