Issue mostly resolved after initial delays in response
Initially, I had some difficulty getting quick responses from support when questions arose, which made me a bit concerned at first. The first couple of telephonic support calls felt like they were passed along without much concrete help, which tested my patience. I raised some issues about syncing the database with my workflow and waited longer than expected to get meaningful guidance. However, after persisting and reaching a priority assistance option, things improved. They systematically walked me through configuring the dialer and explained the software updates and training modules more clearly. That resulted in the problems I faced being gradually addressed. Eventually, the outcome was positive because the issues I reported were fixed, and the workflow started running smoother across the week. Though the experience was uneven in terms of responsiveness, it ended with results that let me consider the support service reasonably reliable. I appreciate the assistance once it kicked in, but the start was frustrating enough that I hope your teams improve initial response times moving forward.