Issue mishandled led to poor outcome

Issue mishandled led to poor outcome

The sales and pre-purchase phase did not go smoothly when a problem arose during the sign-up step. My initial queries about subscription options were not adequately addressed, and despite several calls, the information I received was inconsistent. The invoicing process ended up delayed because of this confusion and I had to follow up multiple times. Telephonic support was polite but didn’t provide the clear resolution I expected, so the overall experience left me with uncertainty about using this product further. I can say the software itself might be fine but due to how the pre-purchase issues were managed, I was left dissatisfied with the outcome and ability to proceed without frustration.