Issue handled, but room for improvement
I went through the sales and pre-purchase process with WFHI, and I can say they managed the issue I faced, but it wasn't completely seamless. Initially, I had trouble with signing up as some invoice details didn’t match between the software system and what I anticipated. The support team responded, and they corrected the billing details promptly, which was appreciated. However, there was quite a bit of waiting involved before I got this resolved. The onboarding flow, once I started using the software, was decent but required some figuring out on my own. The calling tools worked well throughout, with stable dialer performance for my remote workflow. The automatic updates occasionally introduced slight changes that needed adaptation. I think the system did its job but could streamline communication and billing transparency better. All in all, I ended up able to work effectively with the software, but the pre-purchase glitches were a bit frustrating initially. So, I don’t regret going ahead, but improvements in the initial steps would certainly enhance the experience.