Issue got sorted, though support wasn’t flawless
At first, I faced some trouble with the calling tool not connecting properly during busy hours. When I called support, they acknowledged the problem quickly and offered to escalate it for priority assistance. The follow-up was timely and eventually resolved the issue, which restored my workflow with little long-term disruption. That said, the initial support call required multiple explanations because the first agent did not fully grasp the technical details, causing some back-and-forth. While the outcome was positive and I felt valued as a customer, the process to reach that resolution was not completely smooth. If the support team had clearer protocols for complex issues, my experience would have felt less frustrating. Still, in the end, I was thankful the matter was dealt with properly and I could return to normal use soon after.