Issue got resolved after some back and forth
I had a problem with the dialer not connecting calls properly one week after I started using the software. At first, I reached out to their telephonic support and was kept on hold for quite a while before anyone picked up. When the support agent finally answered they were polite but not fully able to solve the problem on the spot. I had to explain the situation a couple of times during the week and wait for follow-ups which came only after several days. During this time, the automatic updates kicked in and somehow fixed the issue without direct intervention from support. In the end, the problem was resolved but only after a fair bit of patience and some trial and error. The overall experience was a bit frustrating due to communication delays and the initial wait times. Yet, it didn’t remain unresolved, which means the support did care enough to get it fixed eventually. I guess improvements in their first contact response would help a lot next time.