3 out of 53 of 5Verified purchaseSales and pre-purchase
Issue eventually resolved but took longer than expected
I ran into a problem during the sales and pre-purchase phase that required intervention. Initially, when I tried to clarify contract details and payment options, things got delayed and my questions didn't get answered immediately. Despite repeated explanations on my side about what needed adjusting, the resolution process dragged longer than anticipated. In the end, they did fix the issue, and the software access was granted as expected, but not without unnecessary stress. The communication was inconsistent which added to the frustration, and honestly, it felt like I had to keep repeating myself more than I'd prefer. After all was settled, I got what I needed but the experience left me a little wary of future interactions.