Invoicing was clear but I figured a lot myself
The payment and billing system itself is reasonably transparent once you set it up, but I have to admit I had to work out quite a few details on my own. The invoicing came through in a timely manner and was easy to understand, so credit there. However, the sign-up process left some small but important things unclarified. For example, I wasn't initially sure which payment methods would be accepted or how often the recurring charges would be deducted. It took me a couple of calls to telephonic support and some trial and error to get a firm grasp on how the system would interact with my bank. The dashboard for managing billing was fairly straightforward but lacked some explanatory prompts that might have made the process smoother. Additionally, while the automatic updates to the software don't directly impact billing, they occasionally introduced new features that required me to check if they had any cost implications. In sum, the system works, but people like me might spend some time figuring out what all the payment terms really mean before feeling fully comfortable.