Invoicing was a mess, and I never felt confident about the payment process
From the start, the billing and payment process was frustrating for me. Signing up seemed straightforward, but once I reached invoicing, I got confused by unclear charges and inconsistent information. The invoice details didn't match what I was told during onboarding, leaving me unsure about how much I was really supposed to pay. Each time I contacted support, the responses were slow and didn't fully clarify the issues. Efforts to get a proper explanation made me lose confidence in the whole payment system. I felt like I was constantly chasing details that should have been clear upfront but weren't. It impacted my ability to fully trust the software because managing finances is critical, and this aspect should be more transparent. While the software itself looked functional, this billing confusion overshadowed everything else. Even after multiple attempts to clear up the situation, I ended up feeling quite dissatisfied and hesitant to continue using the service. The lack of clear and consistent invoicing made the whole experience disappointing rather than smooth.