Invoicing process was okay, but lot else was off
I was honestly hoping the whole interface and onboarding would flow as advertised, but it just didn't match what I thought I was paying for. The sign-up was simpler than I expected but then the training material was kind of all over the place and not very clear. I went back to look for some answers from support, and I guess it was fine that they responded on the phone, but honestly they didn’t understand my questions properly. It kept feeling like I had to figure a lot of things myself rather than being really walked through. The dialer function worked okay when it connected, but the database sometimes didn’t show recent changes immediately, which caused confusion. I circled back to the payment stuff and the invoices looked correct, so I guess that side was fine. But all in all, I expected a lot more cohesion and support, and instead it felt like I was left hanging, which was frustrating. I just couldn’t get fully comfortable with how everything was supposed to work.