Invoicing order left much to be desired
The sign-up process itself was straightforward enough, but when it came to the billing and payments steps, I found the order confusing and not very intuitive. I expected to receive an invoice before making any payment, but the system prompted me to pay before issuing a formal invoice, which seemed backwards. It made me hesitant to proceed at first, as that order is important to me for record-keeping. However, I admit that once I got past this initial confusion, the payment transactions went through without any technical glitches. The automatic updates of billing status also worked fine, so I at least appreciated that aspect. Still, having to figure out the process sequence myself rather than following clearer guidance was frustrating. I wish the onboarding flow for billing had more sensible, well-laid-out steps. It felt like a missed opportunity for smoother user experience, especially since the rest of the set-up was mostly decent. I hope WFHI will reconsider the payment and invoicing layout in future updates to reduce user frustration in this crucial part of the software.