Invoice process was the standout bit, kinda tricky
Hey! So, about WFHI’s billing and payments, it was a bit of a mixed bag, honestly. The software itself was fine, but when it came to dealing with invoices and payments, I felt like I had to figure out quite a bit on my own. There were times the invoicing dashboard was a bit confusing – for example, some terms didn’t really come with clear explanations, so I spent some time guessing what exactly I was supposed to do next. On the other hand, once I understood the basics, the payment process went through smoothly, which was a relief. Their support team was reachable but not always super quick to clear up my questions on payments. I appreciated that the software updated automatically in the background - that part was hassle-free. It wasn’t all bad; the calling tools and dialer worked reliably, and the onboarding training helped me get started. Still, I ended up spending more time than I expected sorting out the financial side of things. So, yeah, overall it was a bit of a jumble, but workable. Hope that helps you get an idea!