Invoice labels were clear, but training terms confused
The invoice and payment labels were straightforward and made it easy to see what I was being charged for. That part of the sales and pre-purchase process worked well and felt logical. However, I found the wording during training and onboarding a bit confusing. Some of the terms used to describe the calling tools and database updates weren't clearly defined, which led to some hesitation. It felt like there could have been more consistency in how features were labeled across different parts of the software. That said, the sign-up process was direct enough, and the telephonic support helped clarify some points, but overall the mix of clear and unclear labels made for a patchy experience. I think better alignment between product descriptions and training terminology would improve things a lot. So, the invoicing part was good but the later wording could use work to avoid confusion in the early days.