Invoice details were straightforward, everything else less so
When signing up, I expected the billing and payments section to be straightforward and quick to locate, similar to other SaaS platforms I’ve used. However, I found myself frustrated by how deep inside menus these options were buried, which slowed down what should have been a simple task. The invoicing itself was probably the one part that lived up to my expectations; the format was clear, and I could easily find the payment history and download receipts. But within the main portal, locating payment methods or subscription details involved several confusing redirects and unclear labels. It did not help that there were occasional delays in updating payment status after completion. For a platform keen on remote workflows, streamlining the billing interface to make it more accessible would be an improvement. Still, I have to admit that navigating invoices themselves was smooth and transparent compared to everything else.