Invoice details clear, sign-up terms confusing
You provided clear invoices that made understanding billing straightforward, which I appreciated since it saved me time. However, I found the sign-up process confusing because some labels and wording on the portal didn’t seem consistent or intuitive. For example, certain features were described in a way that made me unsure if I had chosen the right options or not, which made me hesitate to proceed confidently. The onboarding flow was otherwise decent, and the software itself worked fine once set up, but those unclear terms slowed me down initially. Telephonic support was polite and tried to clarify things when I called, but a more user-friendly interface from the start would improve the experience greatly. So overall, the experience had strong parts mixed with some avoidable confusion that you could fix easily. I hope you address this so others don’t face similar hiccups.