Invoice came fine but payment steps were confusing
I’m not sure if I was missing something, but the billing and payments process felt all over the place. The invoice itself arrived properly and was clear, so I’ll give credit there. But when it came to paying, the steps didn’t seem logical to me. First, the sign-up was easy enough, but then linking payment details went through a series of pages that didn’t quite explain what was expected next. I felt a bit lost moving from wallet top-ups to transaction verification. Calling support didn’t immediately help because the wait times were long, which added frustration. Maybe I’m just not experienced enough with this kind of software registration but it felt over complicated and not streamlined. Even after multiple attempts, I wasn’t confident if my payment had fully processed or not, leaving me to wonder if there would be delays in access. Definitely not what I had hoped for.