Instructions at sign-up were confusing and incomplete
My biggest frustration was during the sign-up phase when the instructions left me unsure about the payment process. The details on the invoice generation were vague, and I wasn’t clear whether I needed to do something manually after paying. This caused me to hesitate before moving forward, and I couldn’t find a straightforward explanation. The rest of the communication felt scattered, giving me the impression that things were not very well organized overall. I expected clearer guidance from the sales and pre-purchase information, but instead I encountered more questions than answers. That confusing invoice part really stood out as the weakest moment in the entire experience, making me less inclined to continue confidently with using the software.