Initial training was good, but onboarding felt patchy
So I signed up and the training module on the calling tools worked pretty well. Learning the dialer was actually straightforward, and I appreciated the visual guides that came along. However, when it came to onboarding specifics like setting up the database integration, there was barely any hand-holding. I had to figure out a lot on my own, which made the first few days a bit frustrating. The onboarding flow wasn’t as cohesive as I hoped; some steps were clear, while others felt like trying to solve a puzzle without all the pieces. Also, automatic updates sometimes caused small glitches, especially in the middle of active sessions, and I had to reach out via phone support twice. They were polite and helpful, but it took longer than expected to get resolved. Overall, I like the potential here, but it could definitely do with more structured onboarding so users aren’t left guessing after training.