Initial sign-up was straightforward, rest was complicated
When I first signed up for the WFHI software, the process was somewhat straightforward, and I appreciated the clear instructions at that stage. However, once I moved beyond the initial sign-up, I found myself having to figure out a lot of things on my own. The onboarding flow was not very intuitive, and I often had to go back and forth between different sections to understand how everything fit together. Their calling tools worked decently, but database management needed more guidance. I did notice that automatic updates were smooth and didn't interrupt my work, which was a relief. On the downside, telephonic support was hit or miss; sometimes the assistance was helpful, but at other times it felt like I was on my own. I also wish the invoicing and payment process was a bit clearer, as I struggled to track payments easily. Overall, I feel the software has potential but requires more hands-on support during the early stages.