Initial setup was smooth, ongoing adjustments less so
When I first signed up with you, the initial setup was straightforward enough. The onboarding flow directed me through the basics and getting the dialer configured seemed fine. The one-off parts like adding my initial contacts to the database were manageable in a single session. However, once I got beyond that and started trying to use the calling tools day to day, some ongoing refinements were needed. For instance, the automatic updates sometimes changed features without much notice, which meant I had to spend extra time relearning parts of the interface. Also, telephonic support was sometimes slower to clarify those changes. So while the one-off steps like signup and initial invoicing went well, the ongoing adjustments to get full workflow efficiency took longer than I hoped. You communicate reasonably clearly overall, but a bit more heads-up about recurring changes would help. In sum, your software and training get you going right away but keeping pace with updates and support during regular use requires additional effort from me.