Initial setup took longer than expected but support was responsive
My experience with WFHI’s support and communication during setup was generally positive, but it took longer to get everything running smoothly than I had hoped. When I first signed up, the onboarding flow seemed clear, yet implementing the workflows and integrating the dialer required more back-and-forth calls with support. This made me feel somewhat impatient initially because I wanted to start using the software quickly. On the upside, when I reached out to telephonic support, they were responsive and offered helpful advice tailored to my needs. Training materials were thorough, but some parts took additional time to understand fully. The invoicing and payment processes were transparent and straightforward, which was a relief amid the other complexities. I suspect with more practice and familiarity, future tasks will become far easier. So while the duration of setup was frustrating at times, the quality of assistance provided gave me enough confidence to persist. All in all, a fairly good experience with minor delays primarily due to the technical nature of the product rather than lack of support.