Initial setup mein to thoda support mila, baad mein sab apna hi tha
Main honestly kehna chahti hoon ki jab maine sign-up kiya tab thodi support mili thi jahan mujhe basic database configuration aur dialer setup samjhaya gaya tha. Yeh part to thik tha, aur mujhe laga ki shayad baad mein bhi waise hi help milegi jab mujhe koi issue hoga. Lekin baaki continuous usage mein, mujhe zyada support lene ka moka nahi mila, aur jab technical queries aayi toh unka jawab mujhe self-service manuals mein hi mil gaya. Agar main aapse kehun, toh mujhe lagta hai ki aapka initial on-boarding acha tha, par uske baad support kaafi limited tha, jo ki mere liye thoda mushkil bana. Automatic updates ka impact mujhe samajhna pada apne efforts se kyunki aapne mujhe zyada guide nahi kiya. Payment aur invoice generation ka process sahi tha, woh time pe aur clear aaya. Lekin aapko lagta hai ki agar aapka helpdesk zyada proactive hota toh users ko long term mein zyada faida hota. Toh basically, initial setup ke baad mujhe apne dam par chalna pada.