Initial setup help was fine, but ongoing support felt lacking
While the initial support during setup was reasonably helpful, guiding me through installation and database imports, I soon found that much of the process felt like a one-off effort rather than continuous assistance. The onboarding training explained the main features but didn’t prepare me for the quirks and practical challenges I encountered later. When I faced issues with the dialer not recognizing some contacts, the telephonic support was slow to respond and didn’t provide clear solutions. Automatic updates sometimes introduced new interface changes without adequate explanation, which added to my frustration. On the brighter side, the invoicing and payment process went smoothly and the billing system seemed reliable. Still, the lack of ongoing, easily accessible communication—especially for troubleshooting—meant I couldn’t fully utilize the software as intended. I appreciate that the initial explanations were clear, but the relatively sparse follow-up guidance and support made the experience more difficult than I expected. Overall, the setup phase went okay, but the continuing assistance was disappointing and didn’t meet my needs.