Initial response was good, but navigating queries took effort
I found the sales and pre-purchase communication fairly responsive, which gave me confidence in their service. The initial response to my inquiry was quite prompt, with detailed explanations of the software features and training scope. However, as I went deeper with more specific questions about integration and system requirements, it took more effort and multiple follow-ups to get fully clear answers. The sales team was patient but not always immediately available, which slowed things down a bit. Despite this, their willingness to engage and clarify made me feel valued as a potential customer. It required persistence on my part, but I appreciated their helpfulness eventually. Overall, the effort to get all the info took some time and energy, but it was worth it to be confident before purchase.