Initial onboarding was okay, but ongoing training kept letting me down
I started the training eager to learn, and the first few hours went fine. The onboarding process was straightforward and initial setup was acceptable. But once I got deeper into the daily workflow using the calling tools and database, the system showed its inconsistencies more clearly. Some automatic updates changed things unexpectedly, causing the dialer to misbehave on several occasions. The telephonic support was slow to answer at times and not always completely helpful with repeated issues. The training materials didn't cover many of these day-to-day glitches, so I had to figure out workarounds myself or wait longer times to get answers. It felt like the software works better for a few days but then starts requiring more hands-on troubleshooting and adjusting. The invoicing and payment process was okay, but the software’s inconsistent behavior during typical daily use was frustrating over time. Honestly, the one aspect that stood out as decent was that the initial onboarding was clear, but the ongoing support and training left me feeling quite weary by the end of my trial period.