Initial module was clear but rest left me confused
I started the training and onboarding program with some hope after seeing the overview. The first few sessions explaining the dashboard setup and basic remote workflow concepts were actually quite straightforward and helped me get a grip. But as the modules progressed, the instructions became less clear and a bit overwhelming. I didn't feel confident applying most features like the calling tools and database management until well into the second week. Even then, I kept wondering if I was missing key parts of the process since the explanations sometimes felt rushed or assumed prior knowledge. The automatic updates to the software were somewhat helpful but they introduced new buttons and layouts without much guidance, which added to my confusion. I had to rely heavily on telephonic support, which was polite but sometimes took time to address my specific questions. Overall, by the end of onboarding, I was unsure about my proficiency with the full functionality of the software and still hesitant to use it independently. It felt like the training could benefit from a slower pace and clearer step-by-step instructions for a better learning curve.