Information was missing in several areas
At first, I thought the explanation of the software and service would be clear enough before purchase, but that wasn’t exactly the case. The initial sales pitch touched on the main points, but it left out details about the onboarding steps and how the calling tools would function day-to-day. Only after signing up did I find out that the dialer and database features worked differently from what I had assumed. What information there was came across as quite vague, and I had to spend time exploring to figure out what was expected for training and updates. The invoicing and payment part was straightforward, so I can say that aspect was fine. However, it felt as if some clearer guidance on what the setup and daily use involved would have made the whole process less frustrating. Telephonic support wasn’t mentioned much during sales either, and learning about the priority assistance and automatic updates happened only after I was already a user. This patchy communication made the start less smooth than it might have been. Overall, I got through the confusing bits, but it’s hard not to feel that if the company had been more upfront about what to expect, the process would have been more comfortable from the beginning. I think others considering this should ask lots of questions up front to avoid surprises in the onboarding and beyond.