Information clarity me thoda confusion tha
Mujhe lagta hai ki sales aur pre-purchase information clarity utni achhi nahi thi jitni honi chahiye thi. Sabse pehle jab software subscription ke options samajhne ki koshish ki, toh explanations thodi unclear thi - kuch terms aur process steps explain nahi kiye acche se. Website aur customer communication se overall idea milta tha par details me confusion thi jaise ki invoice timing ya payment process ke step-by-step instructions. Mujhe several calls karne pade support team se jahan thoda wait bhi hua. Jahan tak sales ne achha kiya, woh tha ki unhone friendly tone maintain ki aur queries ko patience se suna. Lekin proper information documentation ya FAQ section thoda better ho sakti thi, takki jitni clarity chahiye wo pehle hi mil jati. Training aur software try karne ke baad mujhe lagta hai ki product strong hai, lekin pehle basic information agar clear ho jaye toh decision lena easy hota.