Inconsistent telephonic support on recurring issues
My experience with the telephonic support service over the past few weeks has been somewhat uneven. Initially, the support representatives were helpful enough when I contacted them during the onboarding process, especially with setting up the dialer and understanding the database functionality. However, the day-to-day experience has not been entirely satisfactory. On several occasions, I found myself repeating the same queries because the support staff seemed unaware of previous interactions. Additionally, the automatic updates sometimes caused minor glitches, which were slow to be addressed through the support channel. While the invoicing and payment process proceeded without issue, these recurring communication gaps with support impacted my overall experience negatively. It is important for a service like this to ensure continuity and awareness among support personnel to avoid such repetition and delays. I had hoped for a smoother follow-up process beyond the initial training and setup phase, which would have made daily operations easier to handle.