in the end, they just left me hanging
So I tried to get support over the phone when something went wrong with the dialer. They gave me some steps to try but the order in which they told me felt all over the place. Like, they first asked me to restart the computer, which I did, but the problem stayed. Then they told me to check the internet while only later suggesting to update the software. It was confusing because checking internet should probably come first before a restart, right? I was hoping for a clear step-by-step but had to figure some parts on my own. It felt like they didn’t have a sorted troubleshooting script, which made the whole thing drag longer than it needed. In the end, the dialer just didn’t work for me that day and I was left without a proper fix. They were friendly on phone, but the support process felt less structured and it didn’t help me solve the problem effectively. Honestly, I expected a better experience for something that is paid and supposed to be professional. I’ll probably try again later but not sure if support will be easier then or not.