In the end, their support got me set up without endless back and forths
Thinking back on my experience with the WFHI support team, I wasn’t always sure what to expect in terms of how much back and forth or waiting would be involved. Initially, I was worried I’d get stuck in long queues or have to repeat myself over and over when asking for help with the software’s database and calling system. But actually, the calls tended to be efficient and I didn’t experience a lot of repeated explanations. While I can’t be certain if there were internal delays, from my perspective I felt the support was fairly smooth. The automatic updates ran without needing me to re-explain things every time which was a relief. So, the outcome was that I ended up fully set up and comfortable using the tools pretty quickly, which was what I was hoping for. I’m still a little cautious if things get more complex, but so far the process worked well enough.