In the end, setup worked but required some patience
Thinking about the whole support experience, I must say it was a mixed bag. At first, the onboarding support felt a bit one-off, like they helped me get set up but I wasn't sure how much ongoing support I would get. However, as I continued using the software, I found that whenever I did reach out with specific questions or issues, the assistance was fairly prompt and helpful. Communication was clear overall but sometimes I felt like I had to nudge them a bit to get follow-ups. The telephonic support handled setup queries pretty well, but the complexity of the software meant I had to learn a lot on my own too. I was unsure if the training covered everything, so I ended up going back to the support team multiple times. By the time I was comfortable, I realized that the early difficulty balanced out with better ongoing communication than I expected. So while setup wasn't instantly smooth, it definitely worked out in the end, and I feel confident continuing with the platform for my remote workflow needs.