In the end, my issue got sorted but with some extra effort
I contacted WFHI support when I got stuck with setting up my calling database and the dialer's integration. The wait times were reasonable, though I had to repeat my issue a couple of times as it seemed not everyone on the phone was fully briefed on my prior calls. On the positive side, the telephonic support team was polite and tried to help me understand the steps clearly. They provided some useful tips for navigating the software features and troubleshooting connection issues, which I appreciated a lot. However, some delays and repetition did make the overall experience a bit frustrating at times. Eventually, the outcome was good because my issues were resolved and I was able to use the calling tools properly in my workflow. So, the ultimate result was satisfying even if the communication process could have been smoother and quicker.