In the end, I was still stuck figuring things out
I started the training and onboarding hoping that the people behind it would be ready to help me quickly if I had questions. At first, when I reached out for clarification, the response time was slow and I wasn’t really sure if someone was actually listening to what I was saying or just giving pre-written answers. I wanted to fully understand the software and how to integrate it into my workflow but often felt like I was talking to a wall, which made me doubt how much support I would get later on. There was one instance where a support person replied with useful guidance that actually helped me solve a technical issue, and that was probably the best part of the whole process. Still, overall it felt like the responsiveness was lacking. The training videos were a bit generic and didn’t cover all the detailed scenarios I faced, so I often had to figure out workarounds myself. Ultimately, the onboarding ended with me having some idea but unsure if I could depend on the help system if I needed it later. I think that if I had faced anything serious, the delay in communication could have caused me more trouble. So while there was some good help available, the overall experience left me wondering whether I’d be able to get all the answers I need when it really matters.