In the end, I didn't feel fully supported during onboarding
My overall experience with WFHI's training and onboarding was disappointing, mostly due to the responsiveness of the people involved. I expected a more prompt reply whenever I reached out for help with setting up the calling tools and accessing the database. Often, I either waited a long time on calls or got generic email replies that didn't address my specific questions. Although the training materials were okay and accessible, the lack of personalized guidance made me feel a bit lost at times, especially when trying to understand how automatic updates might affect my workflow. The sign-up and payment processes were smooth, which was a plus, but the journey after that point was not encouraging. It felt like my queries were not given priority despite the advertised telephonic support and assistance. Overall, this lack of active engagement has made my onboarding experience far less satisfying than I had hoped it would be.