In the end, explanations took quite a while
So I started using the WFHI software and honestly, the support team’s explanations on things were kind of hit or miss. At first, I thought the dialer and calling tool tutorials went pretty well, since they provided some walkthroughs that made sense, but only after several back and forth messages. When I asked about database features integration, that’s where things got a bit confusing because the details they gave me were vague and I kept needing clarifications. The automatic updates were nice though, to keep the system current without me doing anything. Payment and signing up was fairly straightforward, but the support’s clarity about what’s ongoing vs one-time charges was not great. I told them a few times what info I needed, but the answers didn’t come promptly. It did take longer than I hoped to get a clear understanding, so while parts worked fine, some info just wasn’t well explained from their side, which was a bit frustrating overall.