In the end, confusing labels cost me time
Using the software was mostly okay but the wording and labels in the dashboard were very confusing at first. For example, the database tab was named in a way that didn’t match how I expected it to work, so I wasted time figuring out if it was the right place. Telephonic support was polite but sometimes also used similar unclear terms which didn’t help much. I did like that the automatic updates kept the system up to date without interruption, and payment processing was smooth with invoices arriving promptly. Still, the confusing labels made the onboarding flow less efficient for me, and I felt it could have been much easier if naming was clearer. As a result, I give a two-star rating because while some aspects were okay, the language used in labels really held back my experience.