In the end, all sorted out smoothly
So I was chatting with their pre-purchase team because I had a few hiccups with signing up. Turns out the system had a glitch and my details weren’t saving properly. Initially, I was worried it’d be a massive issue but the team somehow managed to get it sorted without me losing time or patience. At first, I thought it would be a big struggle and that I might end up looking for alternative tools. Luckily, their communication was informal and really chill which made me feel like I was talking to a friend rather than a salesman. The delays were short and the solution clear. Finally, the payment and invoicing went through without any more hassles, which was a relief. So yeah, while the setup wasn’t perfect initially, the outcome was that everything was properly handled and I ended up happy with how it got fixed.