In short, too much wait and repeated follow ups
From the beginning, I felt the sales process was quite repetitive and slower than expected. Initially, I hoped the inquiry and sign-up would be straightforward, but I had to wait on multiple calls and repeat my requirements several times. Each time I contacted support for information, it felt like starting all over again instead of getting quick resolutions. This made me feel a bit frustrated because I was hoping for an efficient onboarding experience. On the positive side, when I finally reached their telephonic support, the staff were polite and helpful. However, due to all the waiting and repetition involved, I was left with a sense that the process could be much smoother. I think if they reduced redundant steps and improved communication flow, things would be better. To put it simply, I would tell a friend that their sales experience felt drawn out with a lot of unnecessary waiting and repeating.