Impressed initially but you need to smooth out onboarding
From the moment I signed up, I felt your onboarding process could be more streamlined. While the invoicing and payment system was straightforward enough, I noticed it took longer than anticipated before I was fully operational. The dialer setup and database integration required more back and forth with your support than I had hoped. You did provide telephonic assistance, which was helpful, but I felt there was some repetition in explaining issues and waiting for updates. It's clear your team is attentive, yet speeding up the initial steps would improve user experience. On the plus side, automatic updates worked seamlessly in the background, and once the software was set up, it functioned reliably without glitches during my calls. The training material was practical, helping me understand the core workflows with ease. Payment processes were transparent and, after a while, felt routine. In all, you delivered a competent product, just needs a bit more polish upfront. I appreciate the ongoing support, which encourages me to continue using your software despite the initial hurdles.