If I were to explain this, it made sense mostly, just some confusing labels
I have to say that the overall labeling and wording around the sales and pre-purchase interface was largely clear, which I appreciated. When signing up and going through the invoicing process, I found the terms used to describe different features and packages fairly straightforward, making it easier to understand what I was committing to. However, some labels especially around tier options and add-ons could have been better defined. They were a bit ambiguous and might confuse someone less familiar with the terminology. For example, the use of terms like 'priority assistance' and 'call dialer features' weren’t immediately obvious in how they differed from the regular support or calling options. Despite this, the step-by-step process was intuitive, and the training materials afterward helped clarify these areas anyway. The payment and sign-up part was handled smoothly, with no unnecessary delays or hidden steps, which really helped me breeze through. Overall, I’d tell a friend it’s quite functional and mostly makes sense but with some room to improve clarity around labels and terms so it’s more beginner-friendly when you first check it out.