If I were telling a friend, I'd say you gotta do better guiding users
You definitely offer solid software and training resources, but honestly, I had to do quite a bit of figuring things out on my own. The onboarding flow isn’t bad, but it lacks step-by-step guidance or easy reference materials for newcomers. I found myself spending extra time just navigating the calling tools and understanding how to best use the database feature without much handholding. You can improve this by giving more structured sessions or clearer documentation during training, so users don’t feel so lost early on. If I were explaining it to a friend, I’d say it’s good technology but the support materials could be smarter and more beginner-friendly. That said, the ongoing automatic updates are reassuring and the telephonic support team is friendly once you reach them. Just a better initial walkthrough would raise the experience from good to great.